Although not necessary, creating a customer account has its benefits. With an account you can save quotes, save configurations, check your order status, see your order history and access the return authorization form. You will also save time by not having to type in your personal information on every order. Credit card information is never saved.
We are required by law to collect sales tax in the state of California where our retail store is located. Orders shipped to California addresses will have the appropriate sales tax added to the order. Sales tax is not collected for orders shipped to other states.
Methods of Payment:
· American Express
If you send your order by mail, a check or money order payable to "UNIQUE DRAWER BOXES" also will be accepted. Please do not send cash. Returned checks are subject to a service charge for the greater of $15 or the maximum amount allowed by state law.
Secure Online Shopping
We are sympathetic to concerns you may have about online commerce and the potential for fraud. We have done our homework and have engineered our site to make use of the most powerful security and encryption techniques available under the law. Ordering from our online catalog is a completely encrypted, secure process using secure socket layer (SSL) technology.
Most orders are processed within an hour of receipt, and are sent directly to production or shipping. If you need to cancel or modify an order, you must contact us by phone or email as soon as possible. Due to the nature of custom-made and personalized items (Custom-made drawer boxes, cabinet doors and drawer faces), cancellations and modifications of these items will incur charges up to full price depending on where they are in the manufacturing chain. Cancellations and modifications of stock items can be done without charge before they are shipped. See our return policies for cancelling or modifying an order after shipment.
Because of the differences in computer monitors, we cannot guarantee that the color and image you see on your screen will be exactly as it appears in the physical world. This is especially true of decorative cabinet hardware because it is available in several different finishes. If it is important that the finish and color are exactly as shown on your computer or if you are ordering a large quantity, we advise you to order a sample to examine in the natural surroundings where it will be used.
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Sample orders are treated similarly to regular orders. You may order as many as you like. We regret that we are not able to extend free samples or shipping to our customers. We feel that giving our customers the lowest possible prices on their regular orders is the best, most equitable policy.
If you have ordered several samples and want to return the unused items, please follow the regular return procedures outlined above.
Custom-made drawer samples are not returnable.
Our goal in shipping your order is to have it show up in the same condition as when we shipped it. If you receive a package from us that looks damaged, please document the damage to the packaging (pictures are best), notify the driver if possible, open and inspect the contents (hopefully with driver present). If there is damage to the contents, follow these steps to get a replacement: Do not install the item(s); take pictures of the damage and email them to email@example.com.
We reserve the right to change shipping methods when necessary to insure better service. Larger orders are generally shipped via freight due to weight limits and to reduce damage incidents. All shipments are insured.
A $7 handling fee is added to orders.
If for any reason you are not 100% satisfied with your order, you may return it within 30 days of receipt. We will refund the purchase price (a 15% restocking fee may apply) or exchange it, whichever you prefer. Original shipping fees are non-refundable. Items must be sent in original packaging in unused condition. After 30 days, no returns will be accepted. Custom drawer boxes, door and drawer fronts are not returnable. However, in the event your items arrived damaged or defective (pictures must be provided), we will happily send you an exact replacement at no additional cost.
To return items, please go to RETURN PRODUCTS to obtain a Return Merchandise Authorization (RMA) number. In order to process your return, you must include a copy of the email confirmation and mark the RMA number on the package. All products must be returned in their original condition, shipped via prepaid, insured and traceable delivery.
Unless a product is defective, all shipping and handling costs in connection with returns are the responsibility of the Customer. Returns will be credited upon receipt and inspection. Credit (purchase price minus original Shipping & Handling charge and restocking fee) will be issued in the same form as payment received.
Please note: Customers who do not create an account will not have access to the return authorization form from the website. They will need to call or e-mail The Drawer Depot to get authorization.
Once a returned item has been received at our distribution center, it will take seven (7) to ten (10) business days to receive your refund. If you have a question about your refund, please contact us at firstname.lastname@example.org or call (619) 873-4240.
All non-defective returns are subject to 15% restocking fee.