We Not Only Make The Drawer, We Make The Drawer Better.

Policies

 

Sales Tax   

We are required by law to collect sales tax in the state of California where our retail store is located. Orders shipped to California addresses will have the appropriate sales tax added to the order. Sales tax is not collected for orders shipped to other states.

 

Methods Of Payment

Visa, MasterCard, Discover, and American Express.

 

If you send your order by mail, a check or money order payable to "UNIQUE DRAWER BOXES" also will be accepted. Please do not send cash. Returned checks are subject to a service charge for the greater of $15 or the maximum amount allowed by state law.

 

Secure Online Shopping

We are sympathetic to concerns you may have about online commerce and the potential for fraud. We have engineered our site to make use of the most powerful security and encryption techniques available under the law. Ordering from our online catalog is a completely encrypted, secure process using secure socket layer (SSL) technology.

 

Cancellations And Modifications

Most orders are processed within an hour of receipt, and are sent directly to production or shipping. If you need to cancel or modify an order, you must contact us by phone or email as soon as possible. 

 

Due to the nature of custom-made items, cancellations and modifications of these items will incur charges up to full price depending on where they are in the manufacturing chain. Cancellations and modifications of stock items can be done without charge before they are shipped. See our return policies for cancelling or modifying an order after shipment.

 

Disclaimer

Because of the differences in computer monitors, we cannot guarantee that the color and image you see on your screen will be exactly as it appears in the physical world. This is especially true of decorative cabinet hardware because it is available in several different finishes. If you are ordering a large quantity, we advise you to order a sample to examine in the natural surroundings where it will be used.

 

Returns

If for any reason you are not 100% satisfied with your order, you may return it within 30 days of receipt. We will refund the purchase price (a 15% restocking fee may apply) or exchange it, whichever you prefer. Original shipping fees are non-refundable. Items must be sent in original packaging in unused condition. After 30 days, no returns will be accepted. Custom drawer boxes, door and drawer fronts are not returnable. However, in the event your items arrived damaged or defective (pictures must be provided), we will happily send you an exact replacement at no additional cost.

 

To return items, please go to Return Products to obtain a Return Merchandise Authorization (RMA) number. In order to process your return, you must include a copy of the email confirmation and mark the RMA number on the package. All products must be returned in their original condition, shipped via prepaid, insured and traceable delivery.

 

Unless a product is defective, all shipping and handling costs in connection with returns are the responsibility of the customer. Returns will be credited upon receipt and inspection. Credit (purchase price minus original Shipping & Handling charge and restocking fee) will be issued in the same form as payment received.

 

Please note: Customers who do not create an account will not have access to the return authorization form from the website. They will need to call or e-mail The Drawer Depot to get authorization.

 

Refunds

Once a returned item has been received at our distribution center, it will take 7-10 business days to receive your refund. If you have a question about your refund, please contact us at sales@drawerdepot.com or call (619) 873-4240.

 

All non-defective returns are subject to 15% restocking fee.  

 

 

Important Guidelines About Our Products That Require Your Special Attention

Because of its nature, wood will expand and contract. Changes in temperature, humidity and other conditions, produce wood movements. Consequently, your environment should be taken into consideration and proper precautions must be taken during storing, handling and finishing operations.

 

You may need to perform extra sanding steps when using darker stains or glazing applications.

 

To preserve and enhance the quality and beauty of our unfinished wood products, we strongly recommend finishing and sealing of doors in a very timely manner.

 

Unfinished wood needs protection from moisture and from extreme fluctuations in temperature and humidity. Construction sites may vary in temperature as much as 30 to 50 degrees from day to night, causing warping, swelling or twisting of unfinished doors within 24 hours. Even finished doors will do the same.

 

Before doors are delivered, have all windows and exterior doors in place and bring the house to occupancy level conditions. Make sure all new drywall and plaster has had at least 2 weeks to dry.

 

Many jobs are finished on site, where doors are not removed from the cabinet prior to finishing. This causes unfinished top rails on upper cabinets and unfinished bottom rails on lower cabinets. This allows moisture to be absorbed through the unfinished portion of the door, causing swelling, warping and twisting.

 

Decore-Ative Specialties® strictly adheres to these recommendations:

Under no circumstances should unfinished millwork be delivered to a job or site that is under construction and open to the elements.

 

Doors should not be subjected to abnormal heat, cold, extreme dryness, humid conditions or sudden changes therein.

 

The entire door must receive two coats of a good grade finish. Completely and evenly finish all pieces (front, back, top, bottom, sides, and all cutouts).

 

Decore-Ative Specialties will no be held responsible for damage due to these situations. These are not considered a defect.

 

Limited Warranty

Decore-Ative Specialties manufactures and ships un-finished wood products nationwide. Once out products are received, it is impossible for us to monitor the conditions under which they are kept. We provide special handling instructions with every order, to minimize any warping, twisting or cracking due to conditions beyond our control. Claims on any order or material discrepancies must be made within 2 weeks after receipt of order & prior to hinging, hanging, or finishing. Doors will not be returned without prior written approval. Doors must be returned in their original condition to the offices of Decore-Ative Specialties for inspection. Any items that has been hinged, hung or finished, show signs of exposure to moisture, heat or sun, show signs of job site neglect or is modified in any way shall be deemed accepted by the buyer and voids any warranty. If or product is handled in accordance with our recommended guidelines, most problems will be minimized. Remember, you are dealing with an unfinished wood product that will warp, twist or crack within 24 hours if not treated or handled properly.

 

Guarantee

Products must be inspected upon receipt. Our guarantee covers the replacement of doors and drawer fronts in an un-finished state and in good condition, as originally delivered F.O.B. or factory. Any variation from our normal construction specifications is not guaranteed, i.e., reducing the thickness of the panel of frames. A warp or twist of 3/16" of an inch or less is not considered a defect. A twist is measured by placing the face of the door against a true plane surface. Doors are manufactured to the nearest 1/16th of an inch. Decore-Ative Specialties will not be held responsible for delays caused by factors beyond our control (i.e. obstruction or blockage of usual routes of transportation, unavoidable accidents, riots, natural disasters, vehicle shortages, prevention of labor, power shortages or lack of materials.) There are no other warranties of any kind expressed or implied.