I just wanted to tell you that The Drawer Depot is a GREAT company! I am an architect and head of hotel development for a hospitality brand, Viceroy Hotel Group. I deal with contractors and sub-contractors on a daily basis. I have really appreciated the high level of communication, quality of service and product, transparency during your process and rational cost and time. If I could deal with more companies who have these characteristics I would be a happy man. Thank you again to The Company and to Mark - the order processor, Eric - milling & sizing, David - joint machining, Ramon - assembly & squaring, Ramiro - prep & detailing and the shipping notifications - I love this process and your customer service approach - it really makes it real and transparent. Thank you again Drawer Depot. Please feel free to share this note with your team. I hope to do business with you again soon.
When I retired, I started making custom furniture. I must admit, I am very picky because most of what I make is intended to be handed down from generation to generation.
I would not have a drawer that was not made with dove-tails. And, I made all my drawers by hand to assure quality.
A few years ago, I had a large number of drawers to make and decided to take a risk and have them made by your company. I was so pleased with your drawers that I no longer make mine by hand.
I just received my latest order and told my wife how nice it is to deal with a company that makes a high quality, affordable product. Not one of my orders have had the slightest problem.
My wife told me that is so unusual to hear me say something so positive about a company that I should send you a lot of thanks.
This is that note "thanks".
Hello Fine Folks. It is Kirk from Canada. I drove down to Minot, North Dakota yesterday and picked up my order for 27 drawers in various sizes for a remodel we are doing. I just can't say enough positive things about your company: truly excellent quality product and excellent customer service. Actually, the service goes beyond excellent – your business is a model of how to do it right from beginning to end and at every point in between. I hope to find time to write a more detailed review and post it somewhere online so that potential customers might appreciate why the Drawer Depot/Unique Drawer Boxes is the right choice for anything and everything related to DRAWERS. Please pass along my thanks to the staff and ask them to keep doing what they are doing - the time and pride you folks take is reflected in your products and your service, and it is greatly appreciated by your customers. Thank you!
I want to thank you for all of the help you gave me planning my order and making sure that I got what I needed.
It was a great pleasure doing business with you.
Your guidance made this project easy for a do-it-yourselfer.
George, San Diego
Hi, I have placed two orders with Unique Drawer Boxes, and wondered if my first excellent experience may have been a fluke. After all, how often does one find a company anymore that delivers what they promise, when they promise it.... or in this case, earlier? But after my second order for an entire kitchen worth of custom drawers in less than 3 days, then shipped in less than a week across the continent.... what can I say? This company is a pleasure to deal with. Their online ordering system is unsurpassed and just about error proof. Their order reporting and fulfillment system that emails the status of the order to the client every step of the way is genius. And the final packing and shipping of the product is first class. Finally, and perhaps most importantly, the product itself is exemplary. The quality of workmanship is beyond reproach and exactly as ordered, no mistakes, no excuses. It isn't often that I take a moment to call a company personally to thank them for doing their job right, but along with this testimonial, I called to let them know how impressed I was. Good job Unique Drawer Boxes. You've found a "unique" niche, and made the most of it.
Dear Unique Drawer Boxes, It has been several weeks since I received my drawer order; (they are beautiful) I just want to take a few minutes to THANK YOU for the great experience I had ordering and receiving the drawers. I have been working on my master bedroom and closet for almost six mnoths and have not experienced a more efficient or conscientious supplier than yours. At first, I was a little leery about doing my ordering over the computer without talking to a human, but your system allows a customer to shop and figure out cost with ease. I enjoyed every minute of it and have told all my friends about your Company. I also like the way that production up-dates are sent out through Email.
A Happy Customer Ken Heinemann
P.S. I just ordered Closet Furniture by taking to a sales rep. Two mistakes were made! Your system is foolproof, and believe me I can be a big fool. Thanks again.
This was my first experience at replacing broken drawers in my kitchen. After Google-searching several other suppliers, I found your site and ran the quote page until I found the best price for what I needed. Placing the order was easy and the drawers arrived, well packed about a week later. Your website is first-rate and a pleasure to use. I was surprised when your emails updated themselves when I read them and kept me advised on the progress of my job. The drawers were well built, beautifully finished, and fit perfectly. The only thing I would change would be to add some mouse-over descriptions of the different woods in the selector so that the un-initiated do-it-yourself home craftsman (me) would be able to make a more intelligent selection. This is the kind of web experience I tell my friends about. Great job!
North Hills, CA.
Just received my order of 4 drawer boxes. This is the first time I've used your company and I must say you guys are fantastic. The entire process was a dream.
I wanted to let you know that I recently ordered 4 custom sized drawer divider boxes from your Company and without a doubt it was one of the best purchases over the inter-net I have ever had , your web site was easy to understand and place an order on . Your method of keeping the customer informed as to the order status was GREAT ! You shipped right on time , as stated and the boxes were very well packaged for shipping and on top of all of that , they were the correct size , detail and color as I had Ordered . In a time where many companies do not seem to care or follow through on their claims or advertising , it is nice to find a company that takes obvious pride in their workmenship , products and business pratices .
Douglas York, Indio , California
We received our drawers in good condition and are delighted with their appearance and workmanship! Thank you! They are ideal!
Dear UDB I received my first order for custom maple drawers for a kitchen I am building for a customer. I am a small custom cabinet builder and do a few kitchens a year. The one task I always dread is the manufacture and finishing of the drawers. Well, I don't have to dread that task ever again. I am extremely pleased with the quality of construction, finish and responsiveness you have demonstrated in delivering my order. I am from Maine and could not be much further away from your place of business. My drawers were carefully packed and shipped right to my door without a single blemish. Thank you for making me and my work look good. When I factor the material costs plus the labor to construct then finish with the quality you provide I will likely never make another drawer myself. You will hear from me again soon. Thanks for delivering a quality product
I just wanted to say thanks for doing such a great job and for giving me the help I needed to do the project! I just finished converting a cabinet with internal shelves to pull-out drawers. I ordered three custom drawer boxes from you -- they showed up quickly and were clearly made with great workmanship. In addition, I had never done a project like this before, so I needed some help and advice. The folks answering your phone (I spoke to both a man and a woman on separate occasions) were knowledgeable, polite, helpful, and patient with me. The end result was fantastic -- the drawers went in perfectly and it looks great. Thanks again!
Phil in Oakland, CA
To: Unique Drawer Boxes
I just wanted to write to you to let you know how delighted I am with the drawers you made for me!
They are of a much higher quality than the original drawers in my cabinets, and work beautifully!
Whenever I order online, I am always taking a chance, being unable to see the actual products before delivery, and not knowing the quality of the company’s customer service.
With respect to your company, you get al A’s!! The customer service person helped me to select the right woods/ thicknesses when I was ‘designing’ the drawers, and after I placed the order, emails kept me informed of the progress while the drawers were being made. When the drawers arrived, I almost hated to attach the hardware, because the drawers were so beautiful and had such a nice finish!
May your company grow and prosper!
I have already recommended your company to several of my friends -- Thank you so much !
Angie in upstate NY.
I just wanted you to know that I installed the drawers I purchased from you and they are fantastic!! The construction of the drawers is A-1. My wife loves her new pantry.
This was the first time we placed a order with your company and we totally pleased with the whole process. From your web page to the follow up e-mails as the work was being done to the perfect draw boxes we recieved that were installed with out a hitch. Its was a joy to find and use your company. All your people are to be applaued.
We will be using you when ever draw boxes are needed.
Village Kitchen & Bath Design Gallery, MA.
So I order these drawers on a Sunday night.... Monday, I get an email that the parts are being cut.... I get more emails updating the status of my order.... Today I received my new drawers and they look great... Excellent service...Great Products..... I'm sure that I will being ordering more products and referring your business,to my friends, in the future
Custom Touch Builders, LLC
President / Home Builders Association of Southwest Colorado
I just LOVE the drawers I ordered from you. They fit perfect and I must have the best kitchen pantry in the county, thanks to your help. If I was able I should send you a picture. Glad I found you on the net.
Port Charlotte, FL.
Thank you for your speedy service and your excellent product. I have installed the new drawer glides you sent, and my only question is to myself—why didn’t I do this sooner???
Sunset Hills, Missouri
I just received my kitchen cabinet drawer replacements. The quality is beyond reproach and the fit is absolutely perfect. As for the preparation for shipping, I couldn't believe it. Those drawer assemblies could have been dropped out of an airplane and they would not be damaged. It is nice to see a quality product being produced and shipped in such fashion.
Steven P. Silva
Thank you for the wonderful products you sent. All items arrived on the date indicated, have now been installed, and look great. It's been a pleasure shopping with your company!
A short note to tell you how pleased I am with the custom drawer you made and I just finished installing. Craftsmanship, quality of materials, regular progress reports during the fabrication and of course advice during the ordering process--all absolutely first class! Your company is certainly--pardon the pun--top drawer!
Thank you for a terrific job.
" The UDB company is dependable and of the highest quality. I was a little nervous ordering on-line but their superb customer service attention to details and honest customer service policies sold me. If you need a custom drawer this is the company to call. Fast high quality and dependable. If you are like me and you just built your home only to discover that somehow the builder neglected to put in the highest quality drawers all is not lost. A few measurements and clicks on line and your new drawers will be on their way to you. It was easy to install these new drawers . All I had to do was remove the old drawers replace the slides, even used the same holes, and place the old drawers fronts on the new drawers. "
Thank you Unique Drawer Boxes.
Professor Michael T. Greenwood, Massachusetts
Everything arrived today and looks like it all made it, intact. These look great and exactly the item I was expecting. The information and pictures on your web sight make it very easy to get the items need. I've purchased similar items from other distributors and as it turned out, they were miss-represented. A very discomforting experience. With the information presented at "www.udb.cc" you know what you are purchasing.
Timothy L. Tate/ President
T.L.Tate Mfg. Inc.
I wanted to let you know how pleased we are with your quality products & service. In these busy times it is rare to hear from a customer until they have a complaint and I don’t want to be one of those customers. Your company has made all of our drawer boxes since we first met you in 2001. In all of this time, I cannot remember having more then 2 problems. What I definitely remember is the service that you provided when I called both times. The orders were corrected in record time and did not cost me any delay’s in production. Again, we could not be happier and look forward to long relationship Sincerely
Jim Evanko/ President
Evanko Cabinets, Inc.
El Cajon, CA.
I would like to let you know I am so happy with the drawers i got. I do woodworking and am very pleased with the way the drawers are assembled and made.
Dear Mark, The service and quality of the drawers we have just received has made it impossible for me not to take the time to say: THANKS FOR THE BEST DRAWERS WE HAVE EVER RECEIVED! This was the first order we placed with Unique and it won't be the last. We ordered 43 drawer boxes of eight different sizes. There is no way our shop could have matched your price. With the quality that is in these units it would have cost us two to three times as much just to try to match what we received. Next time I am in California, I want to come by and see how you do it. I plan to spread the word about your services to others up here. Please feel free to use my letter as a letter of recommendation.
Kenneth King-Icon Design
The drawers arrived today and are excellent.
Thank you so much.
Great job and craftmanship on the drawers. Have installed with no problems. Blumotion system is fantastic. Thanks for the great service.
St. Augustine, FL.
To this point, I am very impressed with the system your company has designed and implemented for order fulfillment. I have received (assumedly) automated email updates at every major step in the build process, which makes the walls of web-based ordering almost transparent. While for me, as a one-drawer purchaser, it amounts to entertainment, I can see great benefit to the larger-volume purchaser who relies on well-timed delivery. It also gives the impression of a smoothly run production line and an orderly company as a whole. And an expectation that my order will be well executed. An elegant system indeed.
I recieved my drawers today and I just want to say how nice they are. The quality of workmanship is wonderful, a well made drawer. The Blum glides are great too. Very easy to install. My experience in dealing with your company, Margaret and Mark in particular was a very pleasent one and the transactions went very smoothly. I am a very satisfied customer and will surely do business with you in the future. Please feel free to use this as a testimonial. Well done!
I received my drawers from you a few weeks ago and they are now installed in my kitchen remodeling project. Just wanted to let you know that the craftsmanship was excellent (materials, finish, and dimensions). Thanks for making a great product!
I received my drawer boxes on the 19th, right on schedule. I assembled them last night and I'm very pleased with them.
They are very good quality and went together in a jiffy!
Thanks very much,
Santa Rosa, CA.
The drawers you made for me have arrived. My compliments to the craftsman--they're beautiful. Great work!
I'll be back in touch with you for more when I get around to finishing my kitchen.
Since you are the only email address I have without going searching (and I'm feeling lazy), I thought I'd tell you and you could pass it on to whoever should be told. We are SO pleased with our drawer! What a nice job you did! Fast, shipped nice and secure, and quality. A winning combination. We will definitely do business with you again.